Do you need utility hosting, transition hosting or application hosting?

Here’s how we do it:

• Network operations and control center (NOCC) for 24/7 support for IT managers and end-users. The NOCC is a VPN (virtual private network) and security monitoring and testing group that monitors all Cincom-managed customer equipment.
• 24/7 help desk support for tier 2 help desk-to-help desk support for accepting and logging calls for customers who use Cincom-managed services.
• 24/7 online tools center for our secure view of the health and well-being of your solution. Each device is displayed with useful real-time statistics and reports.
• VPN and security configuration center enabling most equipment software configuration changes to be submitted by telephone or a secure website.
• Established change management methodologies and processes for the configuration and testing of all managed solutions before release to the customer’s site.